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Frequently Asked Questions (FAQs) for Families

What should I do if I cannot get the tool to work on my computer or phone?

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For assistance with this site, please email jeffcofamiliescare@gmail.

Do I need to input information on all of the children living in our home?

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No, you only need to include information about the children that are in need of care.

How do I add a child to search for?

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When typing in child information there is a “+” plus sign where you can add additional children to your search.

Do I have to input both my home and work address?

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No, you only need to input the address where you are searching for child care. You can also search locations along your commute to work, or use “other” if you are looking in a different part of Jefferson County from where you work or live.

I tried contacting one of the providers but I haven’t heard back yet.

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If a provider does not return your call, it is likely because they have no openings at this time. Please try your search again or choose another provider from the list.

How do I find the “right” child care?

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The information on this site is for referral purposes only, not recommendations. It is up to parents to determine what works best for their families. Here is a link to some information to help you make your decision, Colorado Shines at Mile High United Way ‐ https://www.coloradoshines.com/families

What age group seat availability shows up when I look at the search results?

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The age group information is based on the age range of the child you specified. If you are looking for other age group information for a different child, please add that child to your search criteria.

For available seats, it says “availability information unknown”.

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In certain cases, a provider may have openings but has not updated their information online. Please contact the provider directly to inquire about availabilities.

How do I save a list of providers that I’m interested in contacting?

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When the list of providers is displayed, click the “heart” symbol in the upper right corner for the provider you are interested in. You will be prompted to create (or login if you have already signed up) an account that saves your “favorite” providers.

How do I download a list of providers?

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After you create a list of your favorite providers using the steps above, you can download that list of providers. The “Download Favorites” link appears at the upper right corner of your search screen.

The availability or provider open information is different from the last time I searched

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Providers can update their available openings and program information at any time. This ensures you see the latest data.

How are providers listed?

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Providers are listed by distance, starting with the location closest to the address you used for the search.

How do I see information on contact information, ages served and availability, and certification/inspections reports, for a provider?

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From the list of providers, click on the provider’s name/organization.

How do I see the licensing and accreditation information for a provider?

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When a provider’s profile is displayed, click on the “View certificates and inspection reports” link. 

How do I view providers with available seats for the child I’m searching for?

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When the list of providers is displayed, click on “More filters” and select “Only show providers that have reported availability”. The tool will then show only providers with available spots.

How do I know if I qualify for financial child care assistance?

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For more information on eligibility and how to apply for financial assistance, please contact the Jeffco DHS Child Care Assistance Program - https://www.jeffco.us/2495/Child‐Care‐Assistance

What is done with the information I enter?

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Your information will not be shared with any third-party entities or used in any marketing materials. Your zip code information is used to compare demand for child care enrollment against available providers.

I am not getting the results I need from this site and would prefer to receive a referral over the phone or live chat. Who do I contact?

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Please contact the team at Colorado Shines at Mile High United Way: https://unitedwaydenver.org/childcarereferrals/ or call 1‐877‐338‐CARE (2273).

How do I look for childcare outside of Jefferson County?

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To search in multiple counties, please use the Colorado Shines at Mile High United Way website search tool: https://www.coloradoshines.com/search.