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FAQ for parents and families

What should I do if I can’t get it to work on my computer or phone?

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For assistance with the tool or registering, you may:

1. Email info@alleghenychildcare.org
2. Or, call ELRC Region 5 at 412.350.3577

Do I need to input information on all of the children living in our home?

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No, you only need to include information on the child’s age that is in need of care.

How do I add a child to search for?

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When typing in child information there is a “+” plus sign where you can add additional children to your search based on their current age.

Do I have to input both my home and work address?

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No, you only need to input the address where you are searching for child care. You can also search locations along your commute to work, or use “other” if you are looking in a different part of Allegheny County from where you work or live.

I tried contacting one of the providers but I haven’t heard back yet.

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Please allow 48 hours for the provider to respond, and then try calling or emailing again.

What age group seat availability shows up when I look at the search results?

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The age group information is based on the age of the child that you provided. If you are looking for other age group information for a different child, please add that child’s age.

For available seats, it says “availability information unknown”.

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In certain cases, a provider may be open but has not had a chance to update their available seat information. You may send a direct message via the tool to the provider to inquire about their availability, or contact them directly via phone or email. If you find any issues or have any questions, please email info@alleghenychildcare.org.

How do I save a list of providers that I’m interested in contacting?

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After you search for providers, you can click the “heart” symbol to create a list of providers that you are interested in that’s only accessible to you.

How do I download a list of providers?

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After you create a list of providers with a “heart” symbol to favorite them, you can download that list of providers. In the upper right corner, you can click the button “Download favorites".

The availability or provider open information is different from the last time I searched

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Providers may update their available seat information or open/closed status at any time.

How are providers listed?

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Providers are listed by distance starting with the location closest to the address you used for the search.

How do I see information on contact information, ages served and availability, and certification/inspections reports, for a provider?

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Click on the child care provider’s name.

How do I view providers with available seats for the child I’m searching for?

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After you see the list of providers, you can click on filters to only show providers with available seats. The tool will then show providers with available seats for that particular age group.

Is the family eligibility process changing for child care subsidy?

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What is going to be done with my information?

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Your information will not be shared with any third-party entities or used in any marketing materials. Your zip code information is used to compare demand for child care enrollment against available providers. If you would like to subscribe to digital communications from Trying Together and ELRC Region 5, you may do so online here.